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Coronavirus (COVID-19) Preparedness at Quality

Quality extends our sympathy to the people who have been impacted by COVID-19 and we thank the front-line healthcare workers who have dedicated themselves to protecting public health.

Our team is taking this outbreak seriously. The well-being of our employees, clients, and business partners remains our top priority.

We are also monitoring this situation daily to understand how it is evolving and assess potential impact to our business. We will continue to communicate directly with our clients to ensure they have the information they need on our business with them.

We will continue to take guidance from the World Health Organization and national and regional public health organizations to adapt our business continuity approach as required.

 

Client communications

March 17:  Coronavirus (COVID-19) Update

As we continue to monitor the rapidly changing situation around the coronavirus (COVID-19), we wanted to share some important updates about what we’re doing to maintain our high level of customer service.

Quality remains committed to serving our clients while also focusing on the well-being of our team members. We have implemented a work-from-home policy for many of our team, and for those who are continuing to work at our locations we are following all recommended practices and other guidelines to protect the health and safety of our team. We also continue to work with our strategic business partners to ensure the continuity of our supply chain, including OEMs, parts and service suppliers.

To help us better serve you and keep everyone safe, please note the following:

    • Our customer service hours will now be Monday through Friday, 8:00 a.m. – 5:00 p.m. (ET)
    • Please call ahead for all on-site appointments and truck pick ups so that we can ensure our on-site team is prepared for your visit. No walk-in traffic is permitted during this time.
    • We remain available for immediate assistance at 1-866-472-1120 (option 1) or by email at qualitycustomerservice@qualityco.com during office hours.

Thanks again for your patience and support as we manage through these unusual and unforeseen times. We will continue to provide you with updates as necessary.

 

Coronavirus (COVID-19): Fleet driver tips

Cleaning and disinfecting the surfaces in which you come in contact with regularly is a best practice for preventing the spread of COVID-19 – this includes your vehicle.

  • Clean and disinfect: Wear disposable gloves when cleaning and disinfecting, and discard after use. Wipe surfaces with a soap and water solution or use vehicle-specific cleaning solutions. Do not use bleach- or alcohol-based cleansers on leather and avoid use of liquid or water on or near electronics
  • Focus on high-touch surfaces: Exterior and interior door handles, steering wheels, gear selectors, vehicle keys and seatbelts are just a few of the areas in your vehicle that are touched most frequently. Disinfect these surfaces regularly
  • Hand hygiene: Wash your hands regularly with soap and water for 20 seconds or use an alcohol-based hand sanitizer if soap and water are not available. Cleanse your hands each time you exit and reenter the vehicle for pitstops and fuel fill-ups.
  • Keep your vehicle tidy: Limit the items you bring in and out of your vehicle when possible to avoid tracking germs into your vehicle. If you must bring items in and out of your vehicle, clean and disinfect those items and your vehicle more frequently. Remove garbage regularly and wash your hands after disposing of it.

 

Online Public Health Resources